Frequently Asked Questions
What are your hours?
Our emergency professionals are available 24/7/365 – whether it is the middle of the night or weekend or Thanksgiving Day or Christmas Day. We have professionals on call around the clock
Are you primarily focused on residential or business customers?
We serve both residential and commercial customers. The common link is “insurance work”. No job is too small or too big. We have the in-house expertise to tackle any size work requiring certified professionals in any type of emergencies and/or certified trade specialists in any of the trades needed for reconstruction.
What is your territory?
Endurant supports customers anywhere in the States of Alabama, Arkansas, South Carolina, North Carolina, Georgia, Tennessee, and Florida.
What do you specialize in?
We are a full-service emergency and restoration company. We deal with all types of emergencies at any hour of the day. Examples of services include: water extraction/water damage, fire and smoke damage, mold remediation, asbestos abatement, HVAC cleaning, crime scene and trauma clean up, healthcare-associated infection, structure and content cleaning, pack-outs and storage, dehumidification & odor neutralization, book and document drying, lead paint chips cleanup, chemical spills cleanup, active shooting cleanup, meth lab cleanup, hoarding & gross filth cleanup. In addition, we provide a full range of reconstruction and renovation services to bring your home or business back to its old glory – the end-to-end solution with a single neck to choke if something is not being done right.
Why should we use Endurant Disaster Recovery?
Solely focused on emergency and reconstruction business; one of the largest emergency and restoration platforms in the southeast and mid-south for one-stop shop; handle all your insurance claims directly with your insurers on your behalf; fast response and speedy restoration for minimal interruptions; extensive insurance coverage (bonded); certified professionals with background checks; extensive state-of-the-art equipment, and modular containment units; no job too small or too big; written warranty on workmanship with single-minded focus on delighting customers.
Can you work with my insurance company?
That is what we do, we work with your insurance company as your agent and fight for you. Using state-of-the-art estimating programs, we can secure and agree upon a price of repair with your insurance company. We can prepare a thorough scope of repairs needed for your work and the only out of pocket cost you should expect is your insurance deductible. We are listed on many insurance company’s vendor programs which means we have met their criteria and have experience of working directly with their adjusters. Over the years, we have worked with practically all insurance companies and have developed good relationships with their adjusters by being fair to them and by making sure you are well represented.
Can Endurant work with my insurance company/adjuster to handle my claim?
Yes! Endurant Disaster Recovery is a preferred vendor with most insurance carriers. We will communicate with your local agency throughout the restoration process. Our Project Managers have experience working directly with many local adjusters as well.
How long will it be before a Project Manager can inspect the damages to my property?
Our Project Managers strive to inspect all new losses within 24-48 hours. However, Emergency Services for board ups and/or water mitigation are available 24/7 if needed.
Can Endurant coordinate all aspects of the repairs needed as part of my insurance claim?
Yes! Endurant is a full-service General Contractor that can handle your repairs from start to finish. Our Project Managers are knowledgeable in all aspects of Construction. If Water Mitigation is needed, our team will step in and assess the damage before repairs begin. Our Contents division can also professionally pack, move, and store your contents safely while repairs are in progress.
Can Endurant restore Residential and Commercial properties?
Absolutely! Endurant has the equipment and tools needed to assess any damage in a commercial space. For the structure aspect, our Project Managers have background knowledge and experience working in both residential and commercial.